We’re happy to announce the themes of next year’s meetings. They say hindsight is 20-20; hopefully for next year foresight will be as well! Meetings for us are always works-in-progress, so we welcome your feedback and ideas—please write directly to Steven Cherry with any suggestions. Exact dates will be released soon.
March 2–4 / Four Seasons Seattle
“What would you do differently if you could start from scratch?” Whether it’s pizza delivery by vans that bake the pies on the run; Airbnb reconceptualizing the overnight stay; Walmart (Walmart!) rethinking the doctor visit; or Amazon reinventing, well, everything, entire industries are being redefined from the ground up—often, but not always by startups—taking the opportunity to use digital technologies to think differently. We digitize information, we digitalize processes and operations, but digital transformation involves entire businesses and their strategies.
TOPICS INCLUDE: Hub economies, platforms, personalization, digital experiences, digital innovation, digital experiences, processes and algorithms, collaboration, supply chains, digital design, IoT, cybersecurity.
June 8–10 / New York Marriott at the Brooklyn Bridge
Even as car companies are pushing out their AV timelines to the mid-2020s, and the grand goal of general artificial intelligence inexorably approaches an ever-receding horizon, AI gets better and better in specific domains and is starting to show up everywhere.
What is the future of customer service in age of chatbots and service robots? How will leadership models change when we’re managing AIs alongside people? Will AI make possible complete personalization and on-demand products—and if so, how will that change retail industries and their relationships with customers? What skills will we need in an age of AI? How are our own brains changing—and are they changing enough?
TOPICS INCLUDE: visual search, chatbots, ecommerce, cybersecurity, healthcare, eldercare, autonomous vehicles, investment, workplace communication, navigation, recruiting and hr, logistics and supply chains, voice interfaces, language translation, cybersecurity, billing and accounting, games, toys, manufacturing, marketing, sales and customer service, social media, smart homes, songwriting, cooking, human augmentation.
September 14–16 / Ritz Carlton, Tysons Corner
Gamechangers: CRISPR, Energy Breakthroughs, AVs, A/R
A handful of technologies have the potential to change not just an industry, but our entire way of life. We’ll take an in-depth look at some the most dramatic impending disruptions—and make no mistake, though the timing is uncertain, they are all coming.
We’ll also consider some other inevitable trends, such as global warming, the end of privacy, quantum computing, and seeding the planet with a quadrillion sensors.
December 9–11 / Omni Montelucia, Phoenix
By 2030, Gen-Xers will be eligible for Social Security, and more than half of iGen (aka Generation Z) will be in the workforce. New cars will be electric and will drive themselves. Moore’s Law will have come to an end although progress in software, 6G connectivity, and machine learning will make it look like we’re still doubling computing performance. The first diseases will have fallen to CRISPR and other gene therapies, albeit with disturbing reports of unintended consequences. Companion robots will care for the elderly and infirmed, a rare silver lining to the way digital technologies have captured our rarest commodities—time and attention—to the point of addiction. The past two year’s worth of [next] agendas have included talks on these topics, as well as crypto-currencies, mass customization, the economics of climate change, hypermodern farming, and the future of economic mobility.