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Collaboration and the Workplace of the Future
September 29–30, 2015
Washington, D.C.

Library Selection
Peers Inc: How People and Platforms Are Inventing the Collaborative Economy and Reinventing Capitalism (PublicAffairs, June 2015)
By Robin Chase

field trip
October 1, 2015


6:00 PM
First-Timers Reception — Grand Ballroom Foyer
6:30 PM
Welcome Reception — Plaza Foyer
7:00 PM
Dinner — Plaza Ballroom

7:30 AM

Breakfast —Plaza Ballroom

8:30 AM
Conference Welcome - Grand Ballroom
Len Kleinrock, TTI/Vanguard Advisory Board
8:45 AM
Deep Content Analysis, Evidence-Based Reasoning, and Man–Machine Collaboration
Eric Brown, Director, Watson Technologies, IBM
In collaboration with Cleveland Clinic, IBM scientists have trained Watson to interact with medical domain experts in a way that’s more natural for them, enabling the user to more easily understand the structured and unstructured data sources the system consulted and the path it took in offering an option. In addition, the Watson EMR Assistant project aims to enable physicians to uncover key information from patients’ medical records, in order to help improve the quality and efficiency of care. Watson can now handle more and more complex problems in real time and partner with medical experts in a much more intuitive fashion.
9:25 AM
Team Communication for the 21st Century
Bill Macaitis, Chief Marketing Officer, Slack
Cloud technologies are creating a profound change in the workplace. Email silos and files sitting in a single user’s computer are obstacles in today’s mobile world. Dropbox, Box, et al., are not the solution; communication endpoints are people, not documents, or files, or content, or “stuff” in the generic sense. The number of people for whom data stored in the form of a file is the most important thing is shrinking. We need tools that support collaborative workflows where sharing is the norm, not the exception.
10:00 AM
Applying Digital Collaboration Technologies to Advanced Manufacturing
Ralph E. Taylor-Smith, Managing Director, GE Ventures
Investments and technological innovations in Sensors, Robotics, Data Communications, Software Analytics, and so-called “Internet-Industrial apps” are driving new collaborative business practices and new applications in factory automation, manufacturing field services, digital supply chain, the emerging building blocks of a new paradigm in Advanced Manufacturing. Entrepreneurial start-up tech companies are becoming a vehicle to introduce such advancements into larger well-established corporate industrial players thru co-operative business relationships incorporating equity investments and strategic partnerships; examples will be discussed.
10:35 AM
Coffee Break — Ballroom Foyer
11:05 AM
Building the Cognitive Digital Enterprise
Stephen DeAngelis, President & Chief Executive Officer, Enterra
The press is enamored with the intelligence of Siri and Watson. It breathlessly awaits a winner to the Turing Test. Yet the question that enterprises ask about artificial intelligence—What’s in it for them?—remains unanswered. That’s a shame, because there are cognitive computing tools available today to help them solve such real business problems as designing foods, rationalizing global supply value chains, optimizing trade promotions, improving the design of experiments in drug discovery and formulation, and personalizing clinical and drug pathways in health care. The long-run dream may be to have robots and software bots do all the work, from the factory floor to the courtroom. In the short run, though, most of us would be satisfied just to have an intelligent conversation with our own data, preferably through a persistent and vigilant intelligent agent.
11:35 AM
Collective Intelligence in Birds, Bees, Fish, and Autonomous Cars
Tim Landgraf, Head of Biorobotics Lab, Institut für Informatik, Freie Universität Berlin
Biological swarms (bees, fish, birds) can be smarter than the individuals they are composed of. So why don't we use known concepts about them in autonomous cars? For example, when weak bees beg for food, fellow bees with food in their stomach respond by regurgitating drops of nectar or honey—no need to find a full honey cell. Electrical cars could, automatically, buy energy from the car running behind or in front of them, instead of detouring to a fuel station. More generally, swarms of autonomous cars could be less hierarchically controlled (nothing tells a flock of birds when to turn); use distributed data processing (in the swarm rather than on the server); benefit from sensor fusion (many eyes see better); and engage in congestion avoidance (via a local “alarm pheromone”). Humans can’t collaborate as seamlessly as biological swarms, but cars and other robots can.
12:10 PM
The New ABCs of Research: Achieving Breakthrough Collaborations
Ben Shneiderman, Distinguished University Professor of Computer Science, University of Maryland
It’s time to rethink some widely held beliefs about how applied innovations evolve and how basic breakthroughs are made. The first guiding principle for research is that applied and basic research combined produces better research in both. The second is that blending the methods of science, engineering and design will improve research outcomes. Finally, while bold ideas and valuable innovations ultimately come from a single individual, individuals are more likely to create them when working within a team, a well-organized network, and a supportive community. And so we need as well to rethink our strategies for nurturing individuals, managing teams, weaving networks, and cultivating communities.
12:45 PM
Members’ Working Lunch — Plaza Ballroom
2:00 PM
Shared Experience: Some Surprising Consequences of Just Being With Other People
Erica Boothby, Yale University
Humans are incredibly social. We pay a staggering amount of attention to other people, and this has some surprising consequences for the way we think, behave, and experience the world around us. Insights from psychology can be harnessed to improve our everyday experiences, both in the workplace and beyond.
2:25 PM
Why We Work
Barry Schwartz, Professor, Swarthmore College
Adam Smith, the father of industrial capitalism, felt that people were naturally lazy and would work only for pay. Ever since, and on down to today, in factories, offices and other workplaces, work is structured on the assumption that we do it only because we have to. Call center employees are monitored to ensure that they end each call quickly. The office worker’s keystrokes are overseen to guarantee productivity. This cynical and pessimistic approach to work is backward, making us dissatisfied with our jobs—and also making us worse at them. To be sure, people should be adequately compensated for their work. But we should not lose sight of the aspiration to make work the kind of activity people embrace, rather than the kind of activity they shun.
3:00 PM
Leading The Wantrepreneurial Generation
Jolijt Tamanaha, Co-founder, Champio, Co-founder, Farmplicity, Chief Marketing Officer, Fresh Prints
By the end of 2015, Millennials will outnumber their Baby Boomer managers. Today's leaders need to align corporate success with the Millennial's understanding of personal success. Doing so is particularly difficult because 67% of Millennial employees actually want to be entrepreneurs. To harness their talent, we need to reimagine what it means to be an employee, a manager, and a company. This talk leverages a Millennial entrepreneur's foray into building a Millennial employee engagement tool to do so.
3:25 PM
Coffee Break
3:55 PM
Mobile Team Communication
Raz Yalov, Chief Executive Officer, Zula
Team collaboration is changing dramatically. Many of us are using 10-15 tools daily to just keep up on our communication needs. When nothing else works, e-mail is always there (e-mail and USPS have a lot in common). What is the future of communication shaping up to be?
4:25 PM
Corporate Cultures: Freedom and Responsibility
Patty McCord, Principal, Patty McCord Consulting, and former Chief Talent Officer, Netflix
Many companies have nice sounding value statements. Here were the ones listed in the lobby of Enron: Integrity, Communication, Respect, Excellence. A company's actual values, as opposed to the nice-sounding ones, are shown by who gets rewarded, promoted, or let go. Actual company values are the behaviors and skills that are valued in fellow employees. Imagine if every person at your organization is someone you respect and learn from? That was the goal at Netflix, and it led to some employment practices that are different from those at other companies. The lessons from innovating corporate culture and practices could apply to any workforce by rethinking the way we approach work.
5:00 PM
Close of First Day
6:30 PM
7:00 PM

Reception — Plaza Foyer
— Plaza Ballroom

7:30 AM

Breakfast — Plaza Ballroom

8:30 AM
Designing for Human Resiliency in the Future Workplace
Sara Armbruster, Vice President, Strategy, Research and New Business Innovation, and Donna K. Flynn, Director, WorkSpace Futures, Steelcase
As artificial intelligence and automation in the workplace advance, the engines of productivity that drive competitive advantage through speed and quantity of output will reach new levels of efficiency. In this future, the value of the creative thinking that humans can uniquely do is going to rise. Yet in today’s always-connected globally distributed work culture, employee engagement is at an all-time low and burnout is high. While technology will continue to improve at an accelerating rate, our bodies and brains can only move so fast and do so much in a day. We believe that businesses will thrive in tomorrow’s landscape of work only if they create conditions for their people to achieve higher levels of cognitive and creative performance. A business’ ability to build resiliency for its people will become as important in driving competitive advantage as its automated engines of productivity. The hardware and software of work environments play a critical role in designing conditions for human resiliency. In this talk, we propose ways to design finely tuned physical and digital environments that support the range of employee needs and thus foster human resiliency to drive competitive advantage.
9:10 AM
Project GigJam: Unleashing the Human Process
Vijay Mital, General Manager of Ambient Computing & Robotics, Microsoft
There are a variety of new tools that let workers organize projects, delegate tasks, and work collaboratively with team members on a project. Most, though, focus on people who sit at desks, looks at computer screens, wear clean clothes, and make decisions on their own. We need new tools that acknowledge that today’s emerging workforce is more connected, more available and more social than ever before; that blue-collar workers also need collaboration tools; and that most decisions nowadays need the input of others.
9:45 AM
Agile Enterprises
Vicki Swisher, Consultant and former Senior Director, Intellectual Property Development, Korn Ferry Institute
The pressure on any company’s competitive advantage intensifies with each passing day; few can hold the title “market leader” for long. Globalization, economic uncertainty, disruptive technologies, and demographic shifts threaten sustained success, and even outright survival. Only organizations nimble enough to exploit the opportunities within this volatility come out ahead. And this enterprise agility is not possible without an agile workforce—measured through learning agility. Desirable in leaders and employees alike, learning agility is an individual’s ability to continually acquire new skills, learn from experience, face new challenges, and perform well under changing conditions. When the people in an organization exhibit those qualities, enterprise agility follows.
10:20 AM
Coffee Break
10:50 AM
Creativity and Collaboration (Workshop)
Daniel Bryson, Co-founder and Chief Executive Officer, Stark Design
How can you maximize the value of what you learn at this conference for your organization? During this experiential workshop you will work individually and in teams to create actionable ideas for transferring learning back home. Using a creativity process designed with celebrity innovators, you will leverage the power of non-judgmental, divergent thinking. Learn to lead in a way that honors your team's diversity of perspective and experience. Explore a simple, provocative question ("How might we...?") that creates a sense of community and shared ownership. Come prepared with an open mind and a desire for change!
12:20 PM
Members' Working Lunch — Georgian Room
1:35 PM

Reinventing Public-Private Partnerships
Michal Cenkl, Director of Innovation and Technology, MITRE
MITRE has a unique perspective on collaboration by virtue of operating seven Federally Funded Research and Development Centers, thus acting as a trusted intermediary between government and private entities. As many have argued, future collaborations will be very different from those of today: Workspaces will include human-to-machine and machine-to-machine components that will sometimes replace, but more often augment, human-to-human interaction; intelligent systems will work as expert advisors as well as extra arms and hands to extend engagement geographically and to break down physical and environmental barriers; decision making and execution will no longer be solely the purview of humans. If all that’s true, reinventing collaboration across different modalities, multiple trusted partners, and different classes of information sensitivity, with appropriate security and privacy controls, will be one of the great challenges of our time. This changing environment for collaboration will also be one of the underlying themes of the MITRE field trip on Thursday, October 1.

2:10 PM
Computational Fact Checking of Collaborative Knowledge Networks
Giovanni Luca Ciampaglia, Postdoctoral Fellow, Center for Complex Networks and Systems Research School of Informatics and Computing, Indiana University
Traditional fact checking by expert journalists cannot keep up with the enormous volume of information that is now generated online, especially for large-scale collaboration platforms such as Wikipedia. Fortunately, research shows that the complexities of human fact checking can be approximated quite well by finding the shortest path between concept nodes under properly defined semantic proximity metrics on knowledge graphs. Computational fact checking may significantly enhance our ability to evaluate the veracity of dubious information in Wikipedia and other collaborative knowledge databases.
2:40 PM
Why Greatness Cannot Be Planned: The Myth of the Objective
Kenneth O. Stanley, Associate Professor, University of Central Florida
In artificial intelligence and elsewhere, it has long been assumed that the best way to achieve an ambitious outcome is to set it as an explicit objective and then to measure progress on the road to its achievement.  Upending this conventional wisdom, a series of unusual experiments in machine learning has shown that, for a broad class of outcomes, the very act of setting objectives can block their achievement.  More fundamentally, the same so-called “objective paradox” applies not only in computer algorithms but across many human endeavors: Often, to achieve our highest aspirations, we must be willing to abandon them.  As a corollary, collaboration can sometimes thwart innovation by tacitly forcing its participants into an objective-driven mindset.  The moral is both sobering and liberating: We can potentially achieve more by following a non-objective yet still principled path, after throwing off the shackles of objectives, metrics, and mandated outcomes.
3:15 PM
Conference Reflections
Bob Lucky, TTI/Vanguard Advisory Board
4:00 PM
Close of Conference
6:00 PM
Dinner — Jaleo Restaurant, 2250-A Crystal Drive, Arlington 22202
5:45 PM — Shuttle bus (or a 1.2 mile walk)

7:00 AM
Box Breakfast — Ambassador Room, Lobby Level
7:45 AM
Buses depart for MITRE Corporation Field Trip
Please be in the hotel lobby by 7:30 AM (7:15, if you are bringing luggage)

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